We provide both a remote (via the telephone) and engineer on-site service to help fix Hikvision CCTV problems for customers. An additional check – if you’ve checked everything else – is that the ethernet cable plug has been terminated correctly. This is a classic ‘check your system is plugged in’ solution to the problem – check whether one of the leads into the DVR or into the router has come out. How to fix CCTV network cable / internet cable un-plugged problem SmartSecurity provide a managed service – which means that you don’t need to deal with any of these issues – as we’ll deal it with you. How to sign up to another DDNS provider for your CCTV your phone / laptop that is connected to your DVR) Check whether your DVR firmware is updated and supports Hik-Connect (most new DVRs should support this).Download the latest Hik-Connect app via the the website.There are 2 ways to fix this dynamic IP problem:ġ) Sign up to Hiksivion’s Hik-Connect serviceīoth of these services identify that your IP address has changed, and therefore re-routes the service that’s trying to connect to it. The problems that a dynamic IP causes for your CCTV system is that Hikvision’s app software will not know what your IP address to connect to – as it is constantly changing.

In the UK, most domestic properties do not have a ‘static’ IP address but instead have ‘dynamic’ IP addresses, meaning that the IP address of your property constantly changes. How to fix Public IP address problem with Hikvision CCTV system ltd South Goa, Goa, India1 month agoBe among the first 25 applicantsSee who Prama Hikvision pvt.

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